You can initiate a refund request by using the following link: Request Refund

Before you use the link, please ensure the following:

  • Update your Bright App to the latest version.
  • Log in to the Bright App on your mobile device (the refund link does not work on the website).

If you’re unable to access the app or the refund link, please reach out to our Customer Support team via Live Chat in the Bright app or website, or email us at support@brightmoney.co for assistance.